At pk11, your privacy is a priority. This page explains what personal data we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. Please read this carefully before using our platform.
This Privacy Policy applies to all players who register, browse, or use any service offered by pk11 through our website at pk11.pro, including sports betting, live casino games, mobile app access, and account management features. By creating an account or continuing to use the pk11 platform, you acknowledge that you have read and understood this policy and that you consent to the collection and use of your personal information as described here. This policy is intended for players based in the Philippines and is written in accordance with applicable data privacy standards relevant to the Philippine market. pk11 is committed to being transparent about the data we collect and the reasons we collect it, so that every Filipino player can make informed decisions about their personal information. If you have any questions about this policy or how your data is handled, you are welcome to contact our support team at any time. We review and update this Privacy Policy periodically, and any changes will be reflected on this page with an updated effective date. Continued use of the platform after any update constitutes your acceptance of the revised policy.
When you register an account on pk11, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, residential address in the Philippines, email address, mobile number, and a copy of a valid government-issued identification document. During the course of your use of the platform, we also collect transactional data such as deposit amounts, withdrawal requests, betting history, and payment method details associated with your account. We collect technical data automatically when you access the pk11 platform, including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve performance for Filipino players. If you contact our support team, we may also retain records of that communication, including the content of messages and any attachments you provide, for quality assurance and dispute resolution purposes. We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance, and we do not collect data from minors — all users must be at least 21 years of age to register on pk11.
pk11 uses the personal data we collect for a range of purposes that are directly related to providing you with a secure, functional, and enjoyable gaming experience on our platform. The primary purpose of collecting your personal information is to verify your identity and confirm your eligibility to use the pk11 platform in accordance with the age and residency requirements applicable to online gaming in the Philippines. We use your transactional data to process deposits and withdrawals accurately and efficiently through the local payment channels available to Filipino players, and to maintain a complete and accurate record of your account activity. Your contact details are used to communicate with you about your account, including sending important notifications about security, transactions, policy updates, and platform changes that may affect your use of pk11. We also use aggregated and anonymised data — which cannot be used to identify you personally — to analyse platform performance, improve our services, and develop new features that better serve the needs of our Filipino player base. pk11 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not use your data to serve third-party advertising on or off the platform.
pk11 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes, and we take this commitment seriously as part of our responsibility to every Filipino player who trusts us with their data. We may share your personal information with carefully selected third-party service providers who assist us in operating the pk11 platform, such as payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality obligations. In certain circumstances, pk11 may be required by law or by a regulatory authority in the Philippines to disclose your personal information, and in such cases we will comply with the applicable legal requirement while taking reasonable steps to protect your privacy to the extent permitted by law. If pk11 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, and you will be notified of any such change that affects how your data is handled. We do not share your personal data with any third party for their own independent marketing or profiling purposes, and we require all third parties who receive your data to maintain appropriate security standards consistent with those we apply ourselves.
pk11 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and the pk11 platform is encrypted using secure protocols, and sensitive account information such as passwords is stored using one-way hashing techniques that prevent them from being read even by pk11 staff. Access to personal data within pk11 is restricted to authorised personnel who require it to perform their job functions, and all such personnel are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations in the Philippines, after which data that is no longer needed is securely deleted or anonymised. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage all Filipino players to use strong, unique passwords and to keep their login credentials confidential to reduce the risk of unauthorised access to their pk11 account.
As a player based in the Philippines, you have a number of rights in relation to the personal data that pk11 holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal data we hold about you, and we will provide you with a copy of that information in a clear and readable format within a reasonable timeframe. You also have the right to request that we correct any inaccurate or incomplete personal data associated with your account, and we will update our records promptly upon receiving a valid correction request. If you wish to request the deletion of your personal data, you may do so by contacting our support team, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. You have the right to object to or restrict the processing of your personal data in certain circumstances, and you may withdraw your consent to specific uses of your data at any time, though this may affect your ability to use certain features of the pk11 platform. To exercise any of these rights, please contact pk11 support directly, and we will respond to your request in accordance with the applicable data privacy standards relevant to the Philippines.
pk11 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session when you are logged in, and gather anonymised analytics data that helps us understand how Filipino players use the site so we can continue to improve it. Essential cookies are necessary for the platform to function correctly and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access. Analytics cookies collect anonymised information about how you navigate the pk11 platform, such as which pages you visit and how long you spend on them, and this data is used solely to improve the platform experience for all users. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on the pk11 platform. pk11 does not use cookies to serve third-party advertising, and we do not share cookie data with external advertising networks or data brokers. By continuing to use the pk11 platform after being informed of our cookie practices, you consent to the use of cookies as described in this section of our Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk11 handles your personal data, please contact our support team by email at [email protected] and we will respond as promptly as possible. pk11 reviews this Privacy Policy on a regular basis to ensure it remains accurate, up to date, and consistent with applicable data privacy standards in the Philippines, and we will notify registered players of any material changes through the contact details associated with their account. The most current version of this Privacy Policy will always be available on this page, and the effective date at the top of the page will reflect when it was last updated. If you disagree with any changes to this policy, you have the right to close your account and request the deletion of your personal data in accordance with the rights described in Section 6 above. We encourage all Filipino players to check this page periodically so that they remain informed about how pk11 protects and manages their personal information. Your continued use of the pk11 platform following any update to this policy constitutes your acceptance of the revised terms as they apply to your account and your data.
Common questions Filipino players ask about data privacy and account security.
No — pk11 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We only share your data with carefully selected service providers who help us operate the platform, such as payment processors and identity verification services, and only under strict confidentiality agreements. Your personal data is never passed to external advertising networks or data brokers. If you have concerns about how your data is shared, you can contact our support team at [email protected] for more information. We take our responsibility to Filipino players seriously and are committed to keeping your information private and secure.
You can request access to the personal data pk11 holds about you, or ask us to delete your data, by contacting our support team directly at [email protected]. We will respond to your request within a reasonable timeframe and provide you with the information or confirmation you need. Please note that certain data may need to be retained for a period of time to comply with legal or regulatory requirements applicable in the Philippines. If you are requesting deletion as part of closing your account, any remaining balance will be processed for withdrawal before the account is closed. Visit our FAQ page for more details on the account closure process.
Yes — all financial transactions on pk11 are processed through encrypted, secure payment channels, and your payment details are handled by trusted payment processors who are bound by strict confidentiality and security obligations. pk11 does not store full payment card numbers or sensitive banking credentials on our servers. All data transmitted between your device and the pk11 platform is protected using industry-standard encryption protocols. If you notice any suspicious activity on your account, please contact our support team immediately so we can take action to protect your funds and personal information. You can also find more information about our withdrawal process on the Withdrawal page.
Yes — you can opt out of non-essential communications from pk11 at any time by contacting our support team and requesting to update your communication preferences. Please note that certain account-related communications — such as security alerts, transaction confirmations, and important policy updates — are considered essential and cannot be disabled while your account remains active, as they are necessary to keep you informed about your account. If you wish to stop receiving all communications from pk11, you may do so by closing your account. For any questions about your communication preferences or how to manage them, visit our FAQ page or reach out to our support team directly.
Now that you know how pk11 protects your personal information, you can register with confidence and enjoy everything our Philippines-focused gaming platform has to offer — from live casino tables to sports betting, all in PHP.